Origin Consulting


Announcements and Updates

Canyon Lake Water Service selects Origin Consulting to Lead Oracle Utilities Software Implementation

Canyon Lake Water Service, a San Jose Water company, has selected Origin Consulting to implement Oracle Utilities CC&B and MWM.

Origin Consulting is leading the effort to replace Canyon Lake Water’s legacy customer information system with Oracle’s CC&B system and Mobile Workforce Management.  By moving to CC&B and MWM, Canyon Lake expects to realize benefits across people, process and technology.  Canyon Lake Water will leverage the knowledge and experience of its sister company’s employees already live on the Oracle Utilities solution to provide mentoring as well as back-office support in the event of unforeseen personnel emergencies. 

In addition, the business departments of the sister companies will be able to strategize to find creative solutions to issues facing their customers.  Canyon Lake Water also expects the migration to the Oracle solution will result in a lower total cost of ownership resulting from lowered IT operations costs and reduced system maintenance costs.

Mark Black
Artesian Water Selects Origin Consulting to Lead Upgrades of MWM and CC&B

Artesian Water Company, a provider of contract water and wastewater services with water and sewer service line protection plants in Delaware, Cecil County, Maryland and Pennsylvania, has selected Origin Consulting to lead an upgrade of their Oracle Utilities CCB and Mobile Workforce Management solutions.   

Artesian selected Origin Consulting as their service provider based upon Origin’s demonstrated expertise within the water utility industry, product knowledge, and proven project success.   

When started, the project will include:

  • Migration to CCB 2.6 and MWM 2.1.3
  • Transition of COBOL to Java
  • XAI to IWS
  • Oracle DB upgrade to 12c
  • Migration from Windows OS to Linux OS

Artesian expects to achieve a lower total cost of ownership resulting from enhanced technology gains as well as adoption of robust software functionality.

Mark Black
Origin Consulting Leads Modesto Irrigation District to Successful GoLive of Oracle Utilities Suite

Modesto Irrigation District (MID), a provider of electric, irrigation, and water treatment services in California’s Central Valley, completed a successful launch of Oracle’s Utilities software as well as Origin Consulting’s MobileLite solution on September 5, 2017.  

The ‘Connect’ project, led by Origin Consulting, included:

  • Implementation of Oracle’s CC&B v2.5, MDM v2.1, and CSS v2.1 - Through the use of Oracle’s solution, MID has been able to deliver an enhanced billing system in addition to other key features and functions.  
  • Origin’s MobileLite solution - MobileLite establishes real-time connectivity via CC&B to the field, provides offline functionality, and supports either stand-alone electronic order management or a combination of paper/electronic work orders.

Origin Consulting has partnered with MID to provide ongoing support through 2018.

For additional information on Origin Consulting’s MobileLite solution, please email mobileLite@originconsults.com

Mark Black
Origin Expands Development Operations in Manila - Origin Technology Center

Origin Consulting is expanding the service offerings of its off-shore development center to create the Origin Technology Center.    In addition to providing technical-design and development services, Origin’s senior industry experts will provide cost-effective business process analysis and solution design.  With expertise spanning multiple versions of the Oracle Utilities application suite, the Technology Center resources provide review and remediation of customizations, an integral step within an upgrade project.

Over the last four years, Origin has focused on reducing costs associated with maintaining internal development and Solution Lab environments by taking advantage of Infrastructure as a Service offerings.  With the deployment and procedural standards perfected, the Origin Technology Center now offers hosted, non-production application instances.  This service offering will allow Origin’s customers to reduce infrastructure costs, reduce environment management costs, and improve operational efficiency. 

To learn more about the Origin Technology Center or hosted services, please contact info@originconsults.com

Mark Black
Middlesex Water Company and Origin Consulting kick off MWM, FWPIP Upgrades

Today, Origin Consulting kicked off its engagement with Middlesex Water Company (MWC) in Middlesex, NJ to upgrade Oracle’s MWM, FWPIP, as well as transition MWC’s operating systems from Windows to Linux.  This project will move the utility forward from MWM v1.5 to v2.3, which is a significant upgrade.  Glenn Martin, Origin’s MWM Solution Architect remarked, “Across these versions, the MWM product has changed in almost every conceivable way – from the user interface to the underlying framework.” Concurrently, Origin and Middlesex will upgrade the current version of FWPIP, enhancing integration across all MWC’s Oracle products - CC&B, MWM, and WAM.

Corey Labor, Origin’s Group Vice-President working with Middlesex, said “Origin is delighted to have the opportunity to work with Middlesex and demonstrate our expertise across these products.”

Mark Black
Origin Plays Major Role in OUC’s Migration from PSERM to CC&B 2.5

OUC took advantage of the long weekend during July 4th to convert their production CIS from PeopleSoft ERM to CC&B v2.5.  In conjunction with CC&B, OUC brought forward their version of Oracle MDM to v2.1.  Origin will remain in support mode with the new production systems for the next 60 days, officially continuing in the role of Managed Services on September 1, 2017.

Origin Consulting supported OUC’s business and technical teams in many ways over the last several years as this project progressed. As many as 12 professionals from our firm were engaged at Go-Live.   Below are a few of the areas where Origin contributed to OUC’s successful cutover.

1.          OUCCS (implementing about 20 new API’s)

2.          Report Development

3.          Chilled Water Enhancements

4.          Attachment Solutions

5.          MDM: Solutions, Configuration, and Business Process

6.          CC&B: Solutions, Configuration, and Business Process

7.          UAT Testing guidance

8.          Parallel Billing Testing guidance

9.          Bill Print re-design (for the legacy PeopleSoft ERM)

10.        Bill Print (for CCB 2.5)

OUC executives characterized Origin’s team as wise, experienced, involved and courteous…. great attributes of a great team.


Mark Black
Golden State Water Cutover with 1st Implementation of Oracle Cloud MWM 2.3 in U.S. with CC&B v2.4

Origin Consulting assisted Golden State Water Company (GSWC) as they implemented Cloud MWM 2.3.  In conjunction with MWM 2.3, GSWC implemented the FWPIP integrating with the client’s on-premise implementation of Customer Care & Billing (CC&B v2.4).

Five professionals from Origin Consulting supported the GSWC team with their responsibilities during the implementation, providing a full range of support.   

  • Providing MWM demos for the project team and steering committee
  • Co-Leading configuration workshops
  • Leading business process design sessions
  • Leading enhancement solution design and delivery using Origin’s off-shore development center
  • Supporting the PMO with planning and scheduling
  • Supporting critical issues between Golden State and Oracle
  • Supporting Testing and Training
  • Supporting Cutover and support
Mark Black
Upgrade Successful! Green Mountain Power and Origin Consulting Upgrade Mobile Workforce Management

Green Mountain Power, supported by Origin Consulting, successfully completed their upgrade of MWM from v2.2 to v2.3.  The upgrade project completed this past weekend, successfully migrating to production on Monday, June 12th, 2017.

The upgrade employs a two-phase approach, phase one completing last weekend and phase two targeted to begin later in 2017 or early in 2018.

Phase 1 - the upgrade and customization work, and

Phase 2 - service pack upgrade and migration to MCP.

In addition to the technical upgrade, the Origin team re-wrote GMP’s MWM screen customizations to ensure a smooth transition to the Mobile Communication Platform (MCP) during phase two.

Shelly Hendee, GMP’s Project Manager remarked, “The detailed focus of both the GMP and Origin team from the start of the upgrade effort, through testing, and then on to production rollout resulted in a flawless go live weekend”.

Upgrading to MWM v2.3 enables a host of benefits for GMP.  The utility will better manage their field work and crews due to enhanced scheduling, alerts, and measurement functionality.  In addition, technology enhancements such as JavaScript and HTML5 in v2.3 allow GMP to better maximize their investment in the MWM solution. 


Mark Black
Origin at CS Week - May 22 - 25, 2017

Come meet our team at booth #920 and learn how Utilities are driving field workforce efficiency with MobileLite.  Sign up for a demo during CS Week and you will be entered in a drawing for a free solution license!

Mark Black
Origin and GMP roll out new Oracle ODM Features & Functions

Origin recently completed a project with Green Mountain Power in Burlington, VT to further leverage the capabilities of ODM and add efficiencies to GMP’s device management practices.  Origin worked with GMP on enhancements to enable  the meter services team to eliminate historically manual, paper laden activities related to meter field tests. Also, integrations were enhanced between CCB, MWM, and ODM that resulted in the elimination of duplicate entry in systems by the meter services team members. End-result creating more accurate, reliable data across the solutions.

GMP is the first utility to go live with Oracle’s Operational Device Management (ODM) software in mid-2015. Like most early adopters, GMP accept limited functionality for the short-term, knowing that later versions will include functionality to help define, and frankly demand, to increase efficiencies and savings.  Some organizations, especially innovative utilities like GMP, need to expand software like ODM further and faster than product development company release cycles allow.  Along with implementing ODM for GMP, Origin Consulting, LLC has also continued to support, upgrade and enhance the product to meet GMP’s high standards for efficient work practices and quality data management. 

Mark Black
Origin Leads Orlando Utilities Commission to New Bill & Printing Solution

Over the last ten years, Origin Consulting and Orlando Utilities Commission (OUC) have developed and maintained a partnership built on shared success. This past weekend marked another significant accomplishment with the delivery of a newly re-designed bill and printing solution. As part of a massive technology modernization effort, OUC and Origin worked together to deliver a new bill  that is easier to read and offers a more in-depth view of electric and water usage, giving OUC’s customers more control. The project started in September of 2016 and went live this weekend March 5th, 2017. Origin helped lead the effort by working on behalf of OUC ensuring key tasks were organized and scheduled and all parties were supported throughout the process.

"We thank Origin for being an instrumental part of the team that made this happen!  OUC's bill print projects are a huge success,"  said Maggie Dugue, Vice-President, Customer Service.

Major team accomplishments included:

  • Leading a total bill re-design of over 25 bill types   
  • Mapping of new bills to the PSERM bill print extract
  • Creating additional extract logic to ensure data is passed to the bill extract and supplementary files
  • Updating eBills to accommodate the new design
  • Working with the new bill print vendor and OUC Customer Service and Marketing to ensure the bills were being printed correctly
  • Updating the OUC website to leverage a new bill repository
  • Conducting a conversion of the bill history for 5 years of historical bill images
  • Creating easy to maintain documentation of the bill mapping and bill print rules for easy of long term support and future bill enhancements
  • Coordinating all aspects of QA, UAT, and parallel testing
  • Managing a complex cutover to the new bill printing, a new bill exception handling process, web site upgrades, and new eBill notifications
Mark Black
Origin & TEP Celebrate Five Year CC&B Support Anniversary

February 28th marked the five-year anniversary that Origin Consulting has provided CC&B support on-site at Tucson Electric Power (TEP).  In 2012, Origin joined TEP onsite, as a partner with Cognizant, to provide CC&B support to TEP business and information technology resources.  “It has been an enriching experience developing relationships with business users from different departments of the TEP organization and playing a role in improving their operations and achieving their goals. We are all very much looking forward to what else we can accomplish together in the years to come,” said Roberto Tan, Origin’s Service Director working onsite with TEP. 

Origin’s long-term presence and engagement with TEP enables a much deeper relationship where the collective team can set goals over years and measure accomplishments against those goals. The TEP team has been able to establish processes and standards that do not dissipate after a project completes; they are enforced consistently to the point it has become part of the culture.

“Tucson Electric Power recently celebrated the 5th year anniversary of our partnership with Cognizant and Origin.  Through this partnership, TEP has staffed and completed many more IT projects than would have been possible prior to our partnership with these firms.  Cognizant and Origin have helped our IT department become a valued and trusted partner within TEP's business”, said Wendy Greess, Manager, IT Customer Operations.

Mark Black
Oracle Utilities User Group Conference – Origin shares stage with Tucson Electric to discuss CC&B success story

Origin Consulting joined Tucson Electric (TEP) Business Management to present the successful outcomes from TEP’s recently completed Credit & Collections project.  TEP undertook a series of specific CC&B and process initiatives to re-engineer and streamline several long-standing process challenges within Credit & Collections.

Roberto Tan, an Origin CC&B Architect working with TEP, accompanied by Brian Bub, Customer Service Manager, and Kevin Rhea, Customer Care - Supervisor (Credit & Remittance), from Tucson Electric, presented at OUUG.

Tucson Electric sought to overhaul the Credit & Collection processes and activities in CC&B to improve effectiveness.  ‘Doing more with less’ was the team’s objective; driving to use existing resources more efficiently, reduce write-offs, and alter customer behavior. The effort involved changes in Collection and Severance activities in CC&B, the automated outbound call campaigns, changes to the letter templates for both electronic and paper communications.

TEP realized these measurable gains...

  • A significant reduction in company mailings by nearly a million annually with a rather large hard dollar savings.
  • Optimizing C&C paths to enable a significant reduction in the number of collection processes and severance processes.
  • Stemming the deluge of field activities being generated by CC&B that inundated TEP’s field services.
  • Significant increases in Credit & Collection field activities completion rates.
  • Increasing average debt associated to C&C field activities being worked was increased by 50% on average across all service areas. In the largest service area, the average debt associated to worked field activities was increased by 100%.
Mark Black
Smooth, Successful CC&B Upgrade at Miami-Dade Water and Sewer

Miami-Dade Water and Sewer, along with resources from Origin’s business and technical teams, successfully completed their upgrade of CC&B from v2.3 to v2.4.  The four-month upgrade project started mid-September 2016 and completed smoothly this past weekend, January 20th 2017. 

Coinciding with the billing system upgrade, the joint team installed a patch to eliminate the CC&B Multi-Purpose Listener from Field Work process integration. In order to improve performance and reliability of the solution, CC&B and MWM were deployed to WebLogic Coherence Clustered domains as part of the technology upgrade.

Mark Black
Origin Consulting – Platinum Sponsor at Oracle Utilities Edge Customer Conference

Oracle Consulting, LLC is proud to once again sponsor the Oracle Utilities Edge Customer Conference Product Forum, located in Phoenix, AZ, Feb 13-14 at the Platinum level.   It is a unique opportunity, for both Origin and their customers to be able to see what the Oracle Product Managers and Developers are planning for each of the products.   

Along with the Edge, Origin is a Presenting Sponsor for the Oracle Utilities Users Group OUUG Conference, Feb 14 -16, co-located at the Hilton Squaw Peak, Phoenix AZ.  Origin, the 2016 OUUG Pacesetter Partner, a distinction awarded each year by the user community, values the experiences, conversations and presentations with and by the Users that this conference offers.  “To be one on one with the user community allows us to better prepare for the changing utility landscape, so we can continue to meet and exceed our client needs,” said Scott Shirley, President of Origin Consulting.

Mark Black
Scott Shirley is named President of Origin Consulting

Scott Shirley, a veteran in utilities focused professional services, was promoted to President of Origin Consulting this morning.  "Scott has been with our firm for just over two years and has proven his capabilities to the team," said Mark L. Black, founder of Origin.  "Scott has served Origin as the Vice-President of Consulting since he joined in October of 2014. Our clients have grown to trust Scott's word which is the essence of any services business.  We are lucky to have him accept this key leadership position in our growing company."

Mark Black
Origin completes successful CC&B upgrade at Spire Energy – v2.3.1 to v2.4

This past weekend, Origin stood at Spire Energy’s side as they deployed their upgrade to CC&B 2.4.  Part of the upgrade scope included Origin executing the conversion of nearly 100 custom COBOL programs to Java and 52 XAI services to IWS.  Despite a few hiccups in the early hours of deployment, the quality of work and levels of expertise applied to the upgrade paid off in assuring a successful, stable deployment.

Mark Black
Origin deploys CC&B 2.4 New Rate Engine at UNS Energy.

Last week was an important milestone for Unisource Energy Services (UES, a subsidiary of UNS Energy along with TEP) Rate Case Project. Representing the end a yearlong project, UES slowly transitioned customers to new rates on CC&B’s enhanced rate engine with no production issues or customer complaints.

Mark Black
Success Story: Tucson Electric Power CC&B 2.4 Upgrade

Utilities are faced with a rapidly changing industry and increasing expectations from their customers. Adapting to these factors requires a mature, flexible, and highly-scalable customer information system, designed to improve customer service and enhance financial performance. Oracle today announced that Tucson Electric Power (TEP) -- which delivers safe, reliable power to more than 414,000 customers in the Tucson metropolitan area -- upgraded its customer information system in its commitment to provide superior customer service. 

By working with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 Service Pack Two, TEP is able to further leverage its existing Oracle investment as well as ensure compatibility with its enterprise software, including its meter data management system -- ultimately enabling the utility to save money and provide enhanced customer service.

ORLANDO, FL--(Marketwired - Apr 13, 2016)

Mark Black