Origin Consulting, LLC


Announcements and Updates

Spire Energy partners with Origin Consulting in Oracle Utilities Customer Care & Billing 2.6 Upgrade
Upgrade business chair.jpg

In June of 2018, Spire Energy continued their long-standing partnership with Origin Consulting and the team kicked off an upgrade of Oracle Utilities Customer Care & Billing (CC&B) 2.4 to version 2.6.  The project scope consisted of implementing a new SSN tokenization integration and rearchitecting Spire’s Field Activity processing within CC&B. The project went live successfully in April of 2019. 

Due to the deprecation of MPL in CC&B 2.6, the Origin team redesigned and developed a new Field Activity (FA) solution for Spire’s online and batch FA processing.  Spire’s FA processing includes high volumes of transactions and multiple 3rd party touch points. Some of the FA processing drives the creation of customer appointments so it was critical to achieve a solution that reduced overall processing times. The final solution that was deployed in Production reduced the processing interval for appointments from minutes to seconds. 

Amy Birrell, Director of Customer Care and Field Applications at Spire Energy, commented, “I thought the upgrade went smoothly, Origin and Spire worked collaboratively to ensure all goals and objectives of the project were met.”

Mark Black
Washington Suburban Sanitary Commission in partnership with Origin Consulting Completes First U.S. Implementation of Oracle Utilities Customer to Meter
Finish First copy.jpeg

Origin Consulting, LLC is proud to have been in partnership with Washington Suburban Sanitary Commission (WSSC) in the first U.S. implementation of Oracle Utilities Customer to Meter (C2M) Customer Information System (CIS).  WSSC cutover to C2M on July 2, 2019.  The implementation involved the replacement of a 30 year old mainframe legacy CIS with C2M, an aging Field Services dispatch system with Oracle Utilities MWM 2.3, and a Meter inventory management system with Oracle Utilities WAM-ODM 2.2 Device Management system.

WSSC is currently among the largest water and wastewater utility in the nation.  The utility serves 1.8 million residents through approximately 475,000 customer accounts, with a network of nearly 5,768 miles of fresh water pipeline and over 5,578 miles of sewer pipeline in Prince George’s and Montgomery counties in Maryland.

Jessica Speed
Artesian Water Company and Origin Consulting Partner to Upgrade Oracle Utilities CC&B and MWM
Mobile Laptop Design.jpg

The Artesian Water Company (AWC) Customer Care and Billing (CC&B) and Mobile Workforce Management (MWM) upgrade project successfully went live on November 13, 2018. AWC partnered with Origin Consulting in January 2018 to begin the Oracle Utilities CC&B 2.3 to CC&B 2.6 and MWM 2.1 to 2.3 service pack 2 upgrade.

The Oracle Utilities CC&B upgrade resulted in the full conversion of custom COBOL code to Java and XAI services to IWS. The project team deprecated customizations when applicable to fully utilize base functionality. In addition, the team identified and addressed areas for process improvement from the original system configuration. All the AWC rates were fully converted to the new rate engine ensuring continued support of the rating engine in future upgrades. AWC activated the online bill display functionality allowing phone representatives to view the same documents presented to customers for bill inquiries.

The AWC field crews fully transitioned to the Hybrid Mobile Communication Platform (MCP) with enhancements to the mobile screens. AWC utilized the standalone MCP application for Windows 10, giving the crews the ability to manage offline field work if no network connection exists. AWC custom information and processing was built and enhanced into MWM and the mobile device which streamlined information to and from MWM.

Raymond Kelly, Director of IT at Artesian Water Company commented, “Based on the successful results of the project, my original assertion of Origin’s capabilities have been met and exceeded. Artesian continues to be properly positioned to serve our customer needs for the foreseeable future.”

Mark Black
Origin on deck to be Presenting Level Sponsor at OUUG 2019!

Origin is honored to be a Presenting Level Sponsor at this year’s Oracle Utilities User Group (OUUG) conference in Austin, Texas. We are proud to present a story of client success and partnership with Modesto Irrigation District, “Beyond the Implementation: Assessing the ROI and benefits of a Meter-to-Cash solution implementation post go-live”. In the presentation, we’ll reflect on the business objectives submitted as justification for the project, explore the realized benefits, and how to truly measure success, one year after go-live.

Come see us Y’all!

Mark Black
Middlesex Water Company Partners with Origin Consulting to Complete Oracle Utilities Mobile Workforce Management Upgrade

On Monday September 17, 2018 Middlesex Water Company (MWC) went live with Oracle Utilities Mobile Workforce Management Version

The project consisted of upgrading MWC’s legacy v1.5.0.21 to the newest Oracle Utilities Mobile Workforce Management version, along with upgrading to Oracle Utilities Field Work Integration PIP (FWPIP) v12.1 and transitioning MWC’s many screen customizations to the web-based client (Hybrid MCP).

Origin Consulting’s functional architects worked with MWC’s business owners to leverage new features that allowed several historical manual processes to be automated. In addition, the team leveraged the more robust capabilities of the Scheduler to revamp MWC’s scheduling practices which drove more efficient management of work across the MWC crew team. As a result, MWC was able to realize many operational efficiencies with the upgrade to v2.3.0.2.

Jessica Speed
Green Mountain Power and Origin Consulting Successfully Upgrade Oracle MWM

Phase one of the MWM upgrade project consisted of upgrading MWM from version 2.2 to version 2.3. The latest major release of the Mobile Workforce Management application from Oracle offered highly anticipated new features and functionality.

For this phase of the project, Origin completed the development required to transition to the new Oracle mobile app for field crews, as well as the upgrade to service pack 2. GMP and Origin’s relationship  has always been based on the foundation of collaboration. Collectively the team was able to deploy service pack 2 and complete user acceptance testing which culminated in a smooth and successful go live deployment.

As a result of moving to the Mobile Communication Platform (MCP), GMP is now able to run the Mobile Application natively on their iOS devices. This results in a reduction in overhead costs associated with virtual desktop solutions implemented to support the legacy version of MWM on mobile devices.  In addition, GMP will solve a significant challenge of limited connectivity while in the field with the ability to work in offline mode using MCP. This will allow field workers to continue completing assigned work in MWM while working in rural areas with limited network coverage. Auto-syncing will then occur when field workers return to network access.

Shelly Hendee, Project Manager at GMP commented, “I just want to give a big Thanks you to EVERYONE – this was the smoothest, most efficient upgrade cutover I think I have ever experienced!  This is pretty amazing with such a small team taking on such a big project.”

Mark Black
City of Jackson, MS Engages Origin for Operational Stabilization Effort

City of Jackson Engages Origin for Operational Stabilization Effort - Siemens, Inc. and the City of Jackson, Mississippi engaged Origin Consulting, LLC to perform a Meter-to-Cash Operational Stabilization program.  The effort included a comprehensive assessment of the city’s Meter-to-Cash business processes as well as the remediation of billing and meter issues impacting approximately 21,000 customer billing accounts.  Origin’s business team coordinated with The City of Jackson, Siemen’s Inc. and Mueller Systems to categorize and prioritize the outstanding meter issues that directly impact the remediation of the billing issues.  

Origin’s Project Manager, Beth Maxwell explained,  “The project was multifaceted; the Origin Team worked closely with the city’s Billing Team to prioritize and correct nearly 21,000 accounts in the Customer Care & Billing System.  Concurrently, our team was key in collaborating with staff from The City and Mueller to analyze and coordinate the field activities required to correct the billing issues and invoice the customer.”

Mark Black
Origin Opens Dallas Office to Support Expansion Plans

Origin Opens New Dallas Office - On June 4, 2018, Origin officially opened its Dallas office.  "The firm has a natural accumulation of leaders in the Dallas area; so it makes complete sense to open a physical space," said Scott Shirley, Origin's President.  "With this leadership in Dallas, the firm will use the new office as our hub for training and business expansion".  

Come visit us!

Mark Black
Origin Teams with Enstar at CS Week 2018

Origin Consulting at CS Week 2018 - Origin Consulting was honored to co-present with ENSTAR Natural Gas on the topic of, “Leveraging Benefits of e-Notifications to Improve Customer Correspondence.” Christina Veltkamp (ENSTAR) and Sheila Dandal (Origin) shared an overview of how ENSTAR is using digital channel integration to improve customer communications and drive operational efficiency.  

Origin, in partnership with ENSTAR and Selectron, developed and delivered an integrated digital communication platform that replaces letters and postage with outbound calls, emails, and texts. This new solution provides ENSTAR with a vehicle to drive more efficient and timely communication with its customers and is another example of how Origin helps clients maximize business benefits from its technology investments.

Mark Black
Canyon Lake Water Service selects Origin Consulting to Lead Oracle Utilities Software Implementation

Canyon Lake Water Service, a San Jose Water company, has selected Origin Consulting to implement Oracle Utilities CC&B and MWM.

Origin Consulting is leading the effort to replace Canyon Lake Water’s legacy customer information system with Oracle’s CC&B system and Mobile Workforce Management.  By moving to CC&B and MWM, Canyon Lake expects to realize benefits across people, process and technology.  Canyon Lake Water will leverage the knowledge and experience of its sister company’s employees already live on the Oracle Utilities solution to provide mentoring as well as back-office support in the event of unforeseen personnel emergencies. 

In addition, the business departments of the sister companies will be able to strategize to find creative solutions to issues facing their customers.  Canyon Lake Water also expects the migration to the Oracle solution will result in a lower total cost of ownership resulting from lowered IT operations costs and reduced system maintenance costs.

Mark Black
Artesian Water Selects Origin Consulting to Lead Upgrades of MWM and CC&B

Artesian Water Company, a provider of contract water and wastewater services with water and sewer service line protection plants in Delaware, Cecil County, Maryland and Pennsylvania, has selected Origin Consulting to lead an upgrade of their Oracle Utilities CCB and Mobile Workforce Management solutions.   

Artesian selected Origin Consulting as their service provider based upon Origin’s demonstrated expertise within the water utility industry, product knowledge, and proven project success.   

When started, the project will include:

  • Migration to CCB 2.6 and MWM 2.1.3
  • Transition of COBOL to Java
  • XAI to IWS
  • Oracle DB upgrade to 12c
  • Migration from Windows OS to Linux OS

Artesian expects to achieve a lower total cost of ownership resulting from enhanced technology gains as well as adoption of robust software functionality.

Mark Black
Origin Consulting Leads Modesto Irrigation District to Successful GoLive of Oracle Utilities Suite

Modesto Irrigation District (MID), a provider of electric, irrigation, and water treatment services in California’s Central Valley, completed a successful launch of Oracle’s Utilities software as well as Origin Consulting’s MobileLite solution on September 5, 2017.  

The ‘Connect’ project, led by Origin Consulting, included:

  • Implementation of Oracle’s CC&B v2.5, MDM v2.1, and CSS v2.1 - Through the use of Oracle’s solution, MID has been able to deliver an enhanced billing system in addition to other key features and functions.  
  • Origin’s MobileLite solution - MobileLite establishes real-time connectivity via CC&B to the field, provides offline functionality, and supports either stand-alone electronic order management or a combination of paper/electronic work orders.

Origin Consulting has partnered with MID to provide ongoing support through 2018.

For additional information on Origin Consulting’s MobileLite solution, please email mobileLite@originconsults.com

Mark Black
Origin Expands Development Operations in Manila - Origin Technology Center

Origin Consulting is expanding the service offerings of its off-shore development center to create the Origin Technology Center.    In addition to providing technical-design and development services, Origin’s senior industry experts will provide cost-effective business process analysis and solution design.  With expertise spanning multiple versions of the Oracle Utilities application suite, the Technology Center resources provide review and remediation of customizations, an integral step within an upgrade project.

Over the last four years, Origin has focused on reducing costs associated with maintaining internal development and Solution Lab environments by taking advantage of Infrastructure as a Service offerings.  With the deployment and procedural standards perfected, the Origin Technology Center now offers hosted, non-production application instances.  This service offering will allow Origin’s customers to reduce infrastructure costs, reduce environment management costs, and improve operational efficiency. 

To learn more about the Origin Technology Center or hosted services, please contact info@originconsults.com

Mark Black
Middlesex Water Company and Origin Consulting kick off MWM, FWPIP Upgrades

Today, Origin Consulting kicked off its engagement with Middlesex Water Company (MWC) in Middlesex, NJ to upgrade Oracle’s MWM, FWPIP, as well as transition MWC’s operating systems from Windows to Linux.  This project will move the utility forward from MWM v1.5 to v2.3, which is a significant upgrade.  Glenn Martin, Origin’s MWM Solution Architect remarked, “Across these versions, the MWM product has changed in almost every conceivable way – from the user interface to the underlying framework.” Concurrently, Origin and Middlesex will upgrade the current version of FWPIP, enhancing integration across all MWC’s Oracle products - CC&B, MWM, and WAM.

Corey Labor, Origin’s Group Vice-President working with Middlesex, said “Origin is delighted to have the opportunity to work with Middlesex and demonstrate our expertise across these products.”

Mark Black
Origin Plays Major Role in OUC’s Migration from PSERM to CC&B 2.5

OUC took advantage of the long weekend during July 4th to convert their production CIS from PeopleSoft ERM to CC&B v2.5.  In conjunction with CC&B, OUC brought forward their version of Oracle MDM to v2.1.  Origin will remain in support mode with the new production systems for the next 60 days, officially continuing in the role of Managed Services on September 1, 2017.

Origin Consulting supported OUC’s business and technical teams in many ways over the last several years as this project progressed. As many as 12 professionals from our firm were engaged at Go-Live.   Below are a few of the areas where Origin contributed to OUC’s successful cutover.

1.          OUCCS (implementing about 20 new API’s)

2.          Report Development

3.          Chilled Water Enhancements

4.          Attachment Solutions

5.          MDM: Solutions, Configuration, and Business Process

6.          CC&B: Solutions, Configuration, and Business Process

7.          UAT Testing guidance

8.          Parallel Billing Testing guidance

9.          Bill Print re-design (for the legacy PeopleSoft ERM)

10.        Bill Print (for CCB 2.5)

OUC executives characterized Origin’s team as wise, experienced, involved and courteous…. great attributes of a great team.


Mark Black
Golden State Water Cutover with 1st Implementation of Oracle Cloud MWM 2.3 in U.S. with CC&B v2.4

Origin Consulting assisted Golden State Water Company (GSWC) as they implemented Cloud MWM 2.3.  In conjunction with MWM 2.3, GSWC implemented the FWPIP integrating with the client’s on-premise implementation of Customer Care & Billing (CC&B v2.4).

Five professionals from Origin Consulting supported the GSWC team with their responsibilities during the implementation, providing a full range of support.   

  • Providing MWM demos for the project team and steering committee
  • Co-Leading configuration workshops
  • Leading business process design sessions
  • Leading enhancement solution design and delivery using Origin’s off-shore development center
  • Supporting the PMO with planning and scheduling
  • Supporting critical issues between Golden State and Oracle
  • Supporting Testing and Training
  • Supporting Cutover and support
Mark Black
Upgrade Successful! Green Mountain Power and Origin Consulting Upgrade Mobile Workforce Management

Green Mountain Power, supported by Origin Consulting, successfully completed their upgrade of MWM from v2.2 to v2.3.  The upgrade project completed this past weekend, successfully migrating to production on Monday, June 12th, 2017.

The upgrade employs a two-phase approach, phase one completing last weekend and phase two targeted to begin later in 2017 or early in 2018.

Phase 1 - the upgrade and customization work, and

Phase 2 - service pack upgrade and migration to MCP.

In addition to the technical upgrade, the Origin team re-wrote GMP’s MWM screen customizations to ensure a smooth transition to the Mobile Communication Platform (MCP) during phase two.

Shelly Hendee, GMP’s Project Manager remarked, “The detailed focus of both the GMP and Origin team from the start of the upgrade effort, through testing, and then on to production rollout resulted in a flawless go live weekend”.

Upgrading to MWM v2.3 enables a host of benefits for GMP.  The utility will better manage their field work and crews due to enhanced scheduling, alerts, and measurement functionality.  In addition, technology enhancements such as JavaScript and HTML5 in v2.3 allow GMP to better maximize their investment in the MWM solution. 


Mark Black
Origin at CS Week - May 22 - 25, 2017

Come meet our team at booth #920 and learn how Utilities are driving field workforce efficiency with MobileLite.  Sign up for a demo during CS Week and you will be entered in a drawing for a free solution license!

Mark Black