Success Story: Tucson Electric Power CC&B 2.4 Upgrade
Utilities are faced with a rapidly changing industry and increasing expectations from their customers. Adapting to these factors requires a mature, flexible, and highly-scalable customer information system, designed to improve customer service and enhance financial performance. Oracle today announced that Tucson Electric Power (TEP) -- which delivers safe, reliable power to more than 414,000 customers in the Tucson metropolitan area -- upgraded its customer information system in its commitment to provide superior customer service.
By working with Cognizant and Origin Consulting to upgrade to Oracle Utilities Customer Care and Billing 2.4 Service Pack Two, TEP is able to further leverage its existing Oracle investment as well as ensure compatibility with its enterprise software, including its meter data management system -- ultimately enabling the utility to save money and provide enhanced customer service.
ORLANDO, FL--(Marketwired - Apr 13, 2016)