City of Jackson, MS Engages Origin for Operational Stabilization Effort
City of Jackson Engages Origin for Operational Stabilization Effort - Siemens, Inc. and the City of Jackson, Mississippi engaged Origin Consulting, LLC to perform a Meter-to-Cash Operational Stabilization program. The effort included a comprehensive assessment of the city’s Meter-to-Cash business processes as well as the remediation of billing and meter issues impacting approximately 21,000 customer billing accounts. Origin’s business team coordinated with The City of Jackson, Siemen’s Inc. and Mueller Systems to categorize and prioritize the outstanding meter issues that directly impact the remediation of the billing issues.
Origin’s Project Manager, Beth Maxwell explained, “The project was multifaceted; the Origin Team worked closely with the city’s Billing Team to prioritize and correct nearly 21,000 accounts in the Customer Care & Billing System. Concurrently, our team was key in collaborating with staff from The City and Mueller to analyze and coordinate the field activities required to correct the billing issues and invoice the customer.”