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Artesian Water Company and Origin Consulting Partner to Upgrade Oracle Utilities CC&B and MWM

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The Artesian Water Company (AWC) Customer Care and Billing (CC&B) and Mobile Workforce Management (MWM) upgrade project successfully went live on November 13, 2018. AWC partnered with Origin Consulting in January 2018 to begin the Oracle Utilities CC&B 2.3 to CC&B 2.6 and MWM 2.1 to 2.3 service pack 2 upgrade.

The Oracle Utilities CC&B upgrade resulted in the full conversion of custom COBOL code to Java and XAI services to IWS. The project team deprecated customizations when applicable to fully utilize base functionality. In addition, the team identified and addressed areas for process improvement from the original system configuration. All the AWC rates were fully converted to the new rate engine ensuring continued support of the rating engine in future upgrades. AWC activated the online bill display functionality allowing phone representatives to view the same documents presented to customers for bill inquiries.

The AWC field crews fully transitioned to the Hybrid Mobile Communication Platform (MCP) with enhancements to the mobile screens. AWC utilized the standalone MCP application for Windows 10, giving the crews the ability to manage offline field work if no network connection exists. AWC custom information and processing was built and enhanced into MWM and the mobile device which streamlined information to and from MWM.

Raymond Kelly, Director of IT at Artesian Water Company commented, “Based on the successful results of the project, my original assertion of Origin’s capabilities have been met and exceeded. Artesian continues to be properly positioned to serve our customer needs for the foreseeable future.”

Mark Black